Pharmacy apps are making day-to-day lives easier for people everywhere. Creating a pharmacy app that efficiently serves its users is no walk in the park. Below we discuss the top features you can include in a pharmacy app to serve users or patients efficiently.
24/7 Customer Support
One of the best things about creating an app for your pharmacy is that you get to offer 24/7 support to your customers. The customer can access your pharmacy and its services at any time of the day. The 24/7 chat or call feature is a great way to ensure quality customer service for your pharmacy business.
Product Ratings And Reviews
Another essential feature customers look for in a pharmacy app is product ratings and reviews. It enables customers to get real feedback on drugs and other pharmacy products from other buyers. The ratings and reviews contribute significantly to establishing trust between the chemist and the customer.
Prescription Upload
Another feature to consider when creating an app in Pennsylvania is prescription upload. Most people are not good with medical terms, which leads them to buy the wrong medicine now and then. It also streamlines healthcare communication and makes it more convenient for customers to buy drugs that require a prescription.
Medication Verification
Make sure your users get a confirmation call every time they submit or upload a prescription. The confirmation call should confirm the order information from the user, such as the prescribed quantity and dose, or even check if they want to make any modifications to the order. It is a great strategy to improve your business quality and establish a long-term customer relationship.
Doctor Consultation
Ever since the pandemic, people have become more reluctant to go to the doctors or don’t want to waste their time. So, it is a good idea to include a doctor consultation feature when creating a pharmacy app in Pennsylvania. The feature allows patients to consult with a doctor via a pharmacy app without leaving the comfort of their homes.
Request Drugs
You must consider implementing a feature that allows the customer to request drugs. It means the user should be able to request medicines presently unavailable in your online pharmacy. You can then review the request and stock the drugs in high demand.
Substitute Suggestion
Your pharmacy app should be able to suggest substitute drugs if you don’t have the drug the customer wants. The drug could be from a different manufacturer or have a different dosage. So, ensure the customer knows the difference between the drug they searched for and the suggested substitution drug from the app itself.
Refill Medicines
Sometimes patients must take regular medicines, and your pharmacy can help such patients with a medicine refilling option. You can allow the customer to set periodic reminders for their regular medications. It is also best to facilitate an automatic refill option to allow users to receive their medicines periodically without repeatedly ordering them.
Push Notification
Implementing push notifications is another excellent app feature you must consider. You can use the feature to notify customers about medicine refilling, special discounts, update on requested drugs, Etc. However, you must ensure you don’t bombard the customer with never-ending notifications, which can annoy users.
Nearby Hospitals
Allow your user to access a search feature for nearby hospitals. The details you provide about the nearby hospital should include details such as
Working hours.
Services available.
Address.
Etc.
Pill Identification
An advanced feature in your pharmacy app is a pill or drug identification. The features must allow the user to input certain information and upload pictures to identify pills or other drugs.
Pill Reminder
The pill reminder is another desirable feature that users look for in a pharmacy app. It tells the user when they should take their medications via reminders. As a result, users no longer have to keep track of their medications as the app does for them.
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